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Tail Wagging the Dog

Writer's picture: shanpanigrahi3000shanpanigrahi3000

Support Ticket 257307 - Distribution pending

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from: Lulu.com Support <existing_ticket@lulu.com>

reply-to: "Lulu.com Support" <existing_ticket@lulu.com>

to: shanpanigrahi3000@gmail.com

date: 23 Aug 2021, 05:58

subject: Support Ticket 257307 - Distribution pending

mailed-by: fwdkim1.lulu.com

Signed by: lulu.com

security: Standard encryption (TLS) Learn more


Greetings Shanpanigrahi3000!

Wondering what happens next? Our support ticketing system will send your ticket to our small (but mighty!) group of Customer Experience advocates. We can only respond to each request as soon as humanly possible, so please be patient with us; we promise we’re not ignoring you and scrolling Twitter instead.


While we review this ticket, please do not open another one for the same issue. Tickets are sorted by date submitted, so creating a new ticket will delay our response time. If you need to update your ticket, just go to our Tickets page and sign in to your Lulu account. Bam! There’s your open support ticket. Use the REPLY line to add more information, elaborate on your question, or just say hi.


You can also check out our resources while you await a response from one of our amazing support experts. Here are a few we think might help based on the options you selected while creating your ticket:


Note: If your inquiry is in reference to a specific project, please be sure you have provided the Project ID or ISBN. This will help us expedite a meaningful reply to your request.


There are useful resources on Global Print Distribution available in our Knowledge Base.


Ebook Distribution requests that pass ebook validation must be manually reviewed prior to sending to the retail partners, including revisions (excluding pricing changes). The review process takes between 14-21 days until the project is passed onto retail partners. Remove or retiring a listing will be automatically sent to the retail partners. It can take several weeks for a listing to become unavailable. If your listing is showing in error, we will individually investigate and assist. eBooks send to Global Distribution must be in English. A full list of eBook Distribution Requirements can be found here.


We pay for any and all retail sales based on the payment information and frequency listed in this article.


There it is! Your support ticket is in our system and we’ll help you as quickly as we can.

Thank you for choosing Lulu, for reaching out with your question, for patiently awaiting our response, for NOT using all caps to shout at us, and most of all; for being the incredible human being that you are.


To view the status of the ticket or add comments, please visit: https://luluassist.freshdesk.com/helpdesk/tickets/257307


Kind regards,


Lulu Global Distribution Team

Lulu Press, Inc.


Your comment:


Dear Lulu


I have been waiting to find out the current distribution situation for the following Ebook which has been pending distribution for a few days:

The Preliminaries of an Allurement of Reality

Shantanu Panigrahi

ISBN 978-1-914288-36-4

Version 2 | ID zv4j74

Created: Aug 19, 2021

Modified: Aug 19, 2021

EPUB Ebook

List Price: USD 35.55

Revise

COMPLETE

GENERAL ACCESS

PENDING


Kindly let me know what is causing the delay.


Thank you


Shantanu Panigrahi


Your information:


Order ID:

Project ID: zv4j74

ISBN: ISBN 978-1-914288-36-4

Email: shanpanigrahi3000@gmail.com


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